Shipping policy
At Sea Cucumber, we aim to ensure that your shopping experience is seamless and enjoyable. Below are the details of our shipping policy:
Shipping Locations
We proudly ship to all locations within South Africa.
Shipping Method
All orders are delivered via Courier Guy, our trusted courier partner.
Shipping Rates
We offer a flat shipping rate of R79 for all orders, regardless of size or location within South Africa.
Delivery Times
- Delivery is estimated to take 4-6 working days from the time your order is dispatched.
- Please note: Orders are processed and dispatched within 1–2 business days of payment confirmation.
Delays
While we strive to deliver your order within the estimated timeframe, Courier services may sometimes experience delays due to circumstances beyond our control (e.g., weather, road closures).
- If this occurs, we will keep you informed and provide a revised delivery date.
Lost or Damaged Parcels
- Sea Cucumber will not be held responsible for lost parcels. If you would like insurance for your parcel, please contact us directly before placing your order to discuss available options.
- For any concerns about damaged parcels, please contact us immediately so we can assist you.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your delivery’s progress.
Thank you for choosing Sea Cucumber. If you have any questions or need assistance, feel free to contact our support team. Happy shopping!
For any questions please contact us at seacucumberofficial@gmail.com.